Returns & Exchange
7-day easy returns
If your item arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery and we will replace it or refund you.
How to return
- Send your order number and a photo or short video of the item on WhatsApp: +44 7716 401821.
- We reply within 24 hours with return instructions.
- Once we receive the item, your replacement ships or your refund is sent by bank transfer, JazzCash or Easypaisa within 3 working days.
Not returnable
- Opened or used beauty, skincare and grooming products, for hygiene reasons, unless they arrived damaged
- Items returned without original packaging
Please check your parcel in front of the rider where possible.