Refund policy

HelloStyleLLC Free & Easy Returns Policy

At HelloStyleLLC, we want you to love what you ordered! If your product is damaged, defective, incorrect, or incomplete at the time of delivery, you can easily return it by raising a return request on the HelloStyleLLC app or website.

Key Return Guidelines:

• Return Request Period: Please raise a return request within 14 days from the date of delivery for all items.
• Authenticity & Guarantee: All HelloStyleLLC products are 100% authentic from trusted brands and are covered under our 2x Money Back Guarantee. Note: Groceries and digital goods are excluded from the 2x Money Back Guarantee.
• Electronics & Mobile Phones: If there are issues with electronic appliances or mobile phones after usage or beyond the return policy period, please check if the product is covered under the seller's or brand's warranty.
• HelloStyleLLC Like New: Products purchased under the HelloStyleLLC Like New program come with a 3-Month Warranty for phones and 6-Month Warranty for laptops and tablets. Please refer to the HelloStyleLLC Like New Warranty Policy for complete terms and conditions.

Valid Reasons to Return an Item:

• Delivered product is damaged (e.g., physically destroyed or broken).
• Delivered product is defective (e.g., unable to switch on).
• Delivered product is incomplete (missing items or accessories).
• Delivered product is incorrect (wrong product, size, color, fake item, or expired).
• Delivered product does not match the product description or picture (i.e., product is not as advertised).
• Delivered product does not fit (size is unsuitable).